We offer full refunds on all physical and digital products in our store. Refunds do not include cost of shipping.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
For digital products such as courses, email us at firstname.lastname@example.org within 30 days of purchase and we will process your refund.
We cannot issue refunds at this time for The Society membership purchases, however we can offer store credit. Email us at email@example.com within 30 days of purchase and we will process your credit.
Supplements may be returned if they are unopened and in original packaging.
Apparel may be returned if it is in original, unused condition.
To be eligible for refund of a physical product, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returns and refunds:
- Perishable goods such as food, flowers, newspapers or magazines
- Gift cards
- Services that you have prepaid for (service refunds are handled in a separate Service Agreement signed prior to engagement)
- Private coaching that has already occurred (you may request a refund for coaching that has not already occurred; coaching refunds are handled in a separate Coaching Agreement signed prior to engagement)
To complete your return, we require a receipt or proof of purchase. Please send an email to firstname.lastname@example.org with the name on your order as well as the order number. We will begin the return process from there.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded. Sale items cannot be refunded.
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will let you know where to send the item for replacement.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary (especially if you are located outside of the United States).
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.